Signifyd Status

All Systems Operational

Order Review Operational

API & Webhooks Operational

Case retrieval Operational

API Operational

Webhooks Operational

Console and Reporting Operational

Reporting Systems Operational

Console Operational

Email Notifications Operational

3rd Party Integrations Operational

Shopify Operational

BigCommerce Operational

Support Operational

Ticketing Systems Operational

Phone Systems Operational

Knowledge Base Community Operational

Signifyd.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2025

No incidents reported today.

Oct 20, 2025

API Server Errors

Resolved - The "API Server Errors" issue has been resolved.

Should you have any other questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent order are being received and queued for processing
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
Oct 20, 02:30 PDT

Monitoring - We are starting to see orders being created successfully within the Signifyd systems. We will continue to monitor the situation as orders start to process within the Signifyd systems.
Oct 20, 02:15 PDT

Update - We're currently experiencing degraded performance due to infrastructure issues with one of our upstream providers. Our team is actively investigating and working on a resolution. We appreciate your patience and will provide updates as they are available.
Oct 20, 02:04 PDT

Identified - We are experiencing "API Server Errors" when orders are being sent to Signifyd. This is impacting orders from being created within the Signifyd systems.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Order Retrieval: Existing orders are available to view..
Oct 20, 00:00 PDT

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

Insights Reporting Outage

Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent order are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
Oct 14, 14:06 PDT

Identified - We are experiencing an outage with multiple Insights reports, which is causing data to not load and be displayed successfully.

All orders are being submitted successfully and receiving decisions, but you may be unable to currently see data within the Insights reporting system.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent order are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Oct 14, 13:00 PDT

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.